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Our Services

Comprehensive support and service solutions for all your optical communication needs

Complete Service Solutions

At Synsensor Technology, we provide comprehensive service solutions to ensure your optical communication equipment operates at peak performance. Our expert team is dedicated to supporting you throughout the entire product lifecycle.

From initial consultation and installation to ongoing maintenance and technical support, we're here to help you succeed with your fiber optic projects.

24/7
Technical Support
48h
Response Time
100%
Customer Satisfaction
Service Team

Our Service Categories

Comprehensive support across all aspects of your optical communication needs

Maintenance Program

Regular maintenance and calibration services to ensure optimal performance and extend equipment lifespan.

  • Preventive maintenance schedules
  • Calibration and testing services
  • Performance optimization
  • Extended warranty options
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Product Manual

Comprehensive documentation and user guides for all our products, available in multiple languages.

  • Detailed user manuals
  • Installation guides
  • Troubleshooting guides
  • Technical specifications
Download

Help Video

Step-by-step video tutorials and demonstrations to help you get the most out of your equipment.

  • Product demonstrations
  • Installation tutorials
  • Maintenance procedures
  • Troubleshooting videos
Watch Now

FAQ

Frequently asked questions and answers to help you quickly find solutions to common issues.

  • Product-related questions
  • Technical support FAQ
  • Installation questions
  • Warranty information
View FAQ

Maintenance Program

Our comprehensive maintenance program ensures your optical communication equipment continues to perform at its best throughout its operational life.

Scheduled Maintenance

Regular maintenance schedules tailored to your equipment usage and environment.

Calibration Services

Professional calibration services to ensure measurement accuracy and compliance.

Performance Monitoring

Continuous monitoring and optimization of equipment performance.

Extended Warranty

Extended warranty options for additional protection and peace of mind.

Maintenance Services

Support Channels

Multiple ways to get the help you need, when you need it

Phone Support

Direct phone support for immediate assistance with technical issues and questions.

Phone: +86-532-84136116

Hours: 24/7 Emergency Support

Email Support

Email support for detailed technical questions and documentation requests.

Email: support@grandlinkin.com

Response: Within 24 hours

Live Chat

Real-time chat support for quick questions and immediate assistance.

Available: Business Hours

Languages: English, Chinese

On-Site Support

On-site technical support and training services for complex installations.

Coverage: Global

Booking: Advance notice required

Training Programs

Comprehensive training programs to help you and your team get the most out of your optical communication equipment.

Basic Operation Training

Fundamental operation and maintenance procedures for new users.

Advanced Technical Training

In-depth technical training for experienced users and technicians.

Certification Programs

Professional certification programs for equipment specialists.

Custom Training

Tailored training programs designed for your specific needs.

Training Programs

Need Service Support?

Contact our service team today to learn more about our comprehensive support solutions and how we can help you.

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